My Name is Cheryl Ramirez Watts I have been in the Real Estate Business for 19 years My passion is helping Buyers and Sellers empathy is a key trait. It lets you get in someone else's shoes and further understand and appreciate their perspective and make sure you're engaging with your client's emotional needs too. ask how they're feeling or if they're comfortable with everything, and listen actively when they answer.by doing so, you give them the opportunity to express themselves and you'll also get a window into their perspective, whether they're first-time buyers or on their third or fourth home. Getting that initial gauge can help direct my few questions. This is the most important part of my business. I was in the Automotive industry for 21 years in sales and Management